I have a ring group with multiple extensions. By default the parameter “Mark Answered Elsewhere” is set to “No”. But with this when the group gets a call and if someone answers, the remaining phones that didn’t answer will all see a missed call (which is quite annoying). So then I discovered this “Mark Answered Elsewhere” setting which I think is the key. But I’m not sure what the difference between setting this to “Yes” vs “Always”
I want missed call to only display on all users in that groups phone if no-one answer the call. But if someone does answer it then it shouldn’t show as a missed call at all. I’ve also got skip busy agent turned on. If an actual call is missed and not answered by anyone and one or two agents are busy. When that user is not busy anymore that user should also see the missed call.
Can anyone help and advise what sort of setting I need to get this working as explained above?
Thank you.