Hi
In Freepbx and D phones, we had an option to monitor the queue status.
We used to add it to the line keys and a gents could monitor if a call is waiting in queue to be answered.
What’s the equivalent in Clearly IP phones?
Hi Giti
CIP Phone Apps KB is here
There is currently no Queue app.
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If you want to monitor a queue (e.g., 9000) using a BLF key on a ClearlyIP phone, you can do it using a dialplan hint—no need for a dedicated phone app.
Add the Hint to Your Dialplan
In the PBX GUI, go to Admin > Config Edit, then open extensions_custom.conf.
Add the following:
[ext-queues-custom]
; Begin Queue Hints
exten => *479000,hint,Queue:9000
; End Queue Hints
Save and apply the config.
Program the Phone
On the ClearlyIP phone:
- Mode: BLF
- Value: *479000
- Label: Whatever makes sense for the user (e.g., “Support Queue”)
- Account: Usually Account 1
Result
The BLF key will flash red when a call is in queue 9000.
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Thanks, it gets me what I want.
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Great share Preston, love when folks share this kind of stuff with the community! the same can be done with ring groups also correct?
Ring groups are not treated the same as Queues, so these particular hints would not work, you could potentially add an extension in the ring group (real or virtual) and then monitor that extension with a BLF.
There’s a lot you can do with BLFs and queue feature codes. I will make a point to document this in a more consumable fashion in a future #FridayFun post.
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This thread prompted this week’s #FridayFun here
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